How to contact Cookies Carts USA
To contact Cookies Carts USA, email sales@cookiescartsusa.com or fill in the form. Put your order number in the subject line if you have one, because it saves a round of back and forth.
Support runs 24/7 by email, and order questions go to the front of the line.
What we can help with
- Which cart fits which battery, and which flavor to try first
- Order status and tracking
- Returns on faulty items within 90 days
- Using code yummycookies#
- Box details, like CBD amounts and sizes
Before you write, the answer might already be in the Cookies cart battery guide, the G Pen Gio guide or the US shipping guide.
Returns and faulty items
If a cart, pod, pen, bottle or battery arrives faulty, contact Cookies Carts USA within 90 days of delivery. Send your order number and a photo of the problem, and we’ll replace or refund it. The full return rules are in our terms and conditions, and the privacy policy explains what we do with the details you send.
Order questions
If your tracking hasn’t moved for a few days, or you need to change an address, email us as soon as you can. Changes are easiest before an order ships. For product questions, tell us which product you’re looking at and what you want to know, and we’ll check the box and listing for you.
Wholesale or bulk questions are welcome too. Tell us which products and roughly how many, and we’ll reply with what we can do. For general questions about how CBD products are regulated, the FDA CBD page is the official source.
Send Cookies Carts USA a message
Contact FAQ
How fast will you reply?
Support runs 24/7 by email, and questions about an existing order are answered first.
Can I change my order?
Email sales@cookiescartsusa.com right away with your order number. If it hasn’t shipped, we can usually change it.
What if my product arrives faulty?
Contact us within 90 days and we’ll sort it out. Our terms and conditions have the details.
Do you have a coupon code?
Yes. Code yummycookies# takes 15% off, and shipping is always free.
Products people contact Cookies Carts about most
Questions to contact Cookies Carts about usually involve one of these four: which battery fits, how a Gio pod works, how strong a tincture is, or how a disposable compares to a cart.
